Frequently asked questions…
Q: When should I arrive for my appointment?
A: Please arrive in sufficient time so you are checked in, gowned up and ready for your appointment to begin!
Q: What if I need to cancel my appointment?
A: If you find yourself unable to keep an appointment, we request a 24 hour notice. Guests who do not honour their appointments or cancel in less than 24 hours may be charged a cancellation fee.
Q: What if I’m late for my appointment?
A: It is possible we may have to shorten or re-schedule your appointment. If your treatment is shortened, it will end on time so that the next guest will not be delayed. We hope you understand.
Q: How far in advance do I need to schedule?
A: Availability differs between each stylist technician. To ensure your appointment please book 2 to 4 weeks in advance. It is recommended that clients book ahead for their next appointment prior to leaving the salon.
Q: What if I have special health considerations?
A: Please notify our salon receptionists when reserving your appointment. Skin care clients will be asked to complete a medical questionnaire prior to their treatment.
Q: Where do I park?
A: A complimentary car park is located next to the salon for your convenience. However, spaces are limited so there is alternative parking at St John’s car park and St Peter’s Way.
Q: Are children allowed in the salon?
A: For the comfort of all our clients and the enjoyment of your experience, no unattended children under the age of 12 are allowed in the salon.
Q: What methods of payment do you accept?
A: Payment is made at the end of your visit at the front desk. We accept VISA, MasterCard, American Express, debit cards and cash. If using a gift card, we ask that you bring it with you to your appointment and present it at the time of check out.
Q: How do I apply for job opportunities?
A: CVs may be dropped off at any time during business hours at our front desk or via our website.
Q: What do I do if I am not happy with the service I receive? Please do not hesitate to contact us at your earliest convenience if you are not happy with the service you have received. Please note; if your complaint is about a cut or colour, we must be notified within 5 working days of your appointment.